We stand behind our products and your satisfaction is our number one priority. But before you submit your return request to us, we would like to get you clothes in the correct size or length, that fit better, or are in a color you like more. Often times, customers order just one size and the product doesn’t fit - but don’t realize another size will! This is especially true when you are seeing sizes you haven’t seen anywhere else.
Welcome to our returns & exchanges center!
If the product didn’t fit right, we want to make sure we can replace it with something that does fit. Most fit issues can be resolved by simply ordering a different size. Most commonly, pants are too tight on the first try, but sizing up will open up the leg and make them fit better. Each item on our site fits differently due to the fact that each product is made of unique fabrics with specific properties. Some run slimmer, some are super stretchy, etc.
Here is a guide to our pants so that you can make the proper adjustments and get something that will fit correctly the second time around.
Jon Performance: Runs true to size on the waist. For all builds we recommend ordering your normal waist size.
Trident: Runs true to size on the waist. For all builds we recommend ordering your normal waist size.
Bruce: All Bruce Jeans run true to size on the waist. Our recommendation: For thin builds, size down on the waist. For average, athletic, and brawny builds, size down on the waist.
Kingston (discontinued): Has extremely stretch fabric. The Kingston jeans runs tight on the waist. Our recommendation: For all builds, size up one waist size.
Xavier: Runs tight on the waist. For thin builds, order your normal waist size. For average, athletic, and brawny builds, we recommend sizing up on the waist size.
Simon: Runs true to size on the waist. We recommend ordering your normal waist size for all builds.
Tyson Joggers: Runs relaxed in butt and thighs, with a tapered leg. We recommend a Regular length for those who normally order a 27"-28" inseams, and our short length for those who fit a 26" inseam and below. Consider sizing down on the waist for a tighter, slimmer leg or if you have a thin build or want a more fitted look. We recommend thin builds order a waist size down. For all other builds, order normal waist size.
Fusion Joggers: Runs relaxed in butt and thighs, with a tapered leg. We recommend a Regular length for those who normally order a 27"-28" inseams, and our short length for those who fit a 26" inseam and below. Consider sizing down on the waist for a tighter, slimmer leg or if you have a thin build or want a more fitted look. We recommend thin builds order a waist size down. For all other builds, order normal waist size.
French Terry Joggers (Coming back in Spring): Runs relaxed in butt and thighs, with a tapered leg. Most find that normal waist size is best, but for those who want a skinnier fit on the legs, order one waist size down. The stretchy elastic waist allows for sizing down.
Bolt Performance Joggers (Coming back in Spring) - Has elastic waistband with interior drawstring. More relaxed in the leg than our other joggers. Runs true to size, but due to the elastic waistband, we recommend the following: For slim builds, size down, but for all other body types, order normal waist size. If between sizes, size down.
If you still need help with sizing, feel free to chat with us, or email us at firstname.lastname@example.org
Once you know which size you need, make sure we have it in stock by going to the product page and clicking on the correct size. If it’s in stock, then we always recommend placing a new order right away because the item may sell out before we receive your exchange. Then, go ahead and head over to our return center and request a return for the item(s) that didn't fit properly. You can also request an exchange, but as mentioned, you run the risk of missing out on an item that is low in stock.
It’s also quite common for guys to order pants that are too long because we carry inseams you’ve probably never seen before. To figure out which inseam is going to you correctly, flip the cuff on the jeans upward until you are happy with wear the pants end. Then measure the length of the cuff and subtract it from the length of the pants. For example, if you bought a 28” inseam and flip the cuff up 2 inches, order the 26” inseam this time. For more information on length click here.
If you didn’t like the color or fabric, there may be another color or fabric available you may like more. In this case, you can place an exchange request for the color that you want. For example, if you ordered a Bruce Jean but want something with more stretch, the Xavier is the way to go. Or if you ordered the Jon performance pants in black but realize you would prefer the navy, you can easily exchange for that color.
If you are returning part of a bundle deal, please note that we will only refund you for the price you would have paid had you ordered that quantity originally.
For example, if you ordered 2 jeans for $100, and are returning one pair, you will receive a refund of $40, making the price of your order $60, since one pair of jeans is $60.
WHAT IS YOUR RETURN POLICY?
Free and easy within the USA and Canada for 14 days from the date you receive your order in all 50 states. Items marked as Final Sale/Final Few are ineligible for returns or exchanges. A pre-paid return label is accessed through our returns center. Any returns/exchanges sent back without going through our returns portal, will not be processed. For international orders (except Canada), the customer is responsible for shipping products back to us, but still must process a return/exchange through our returns portal.
Send the products back to us in the same bag they came in (ideally) or any similar shipping bag. Simply download and affix the pre-paid label to the outside of the shipping bag and drop off at your nearest USPS location.
Please ensure that the items are unworn, unwashed, and undamaged with all original tags attached. If not, we can reasonably decline your refund.
The cost of shipping is non-refundable.
WHAT IS YOUR EXCHANGE POLICY?
Free and easy for 14 days in all US 50 states and Canada. Simply select which items you are exchanging for in the returns center. An "instant exchange" allows us to ship out your new items immediately before we receive your return. Simply enter your credit card number at the end of the returns process which is put on hold, but then released once your returns is scanned by the post office.
HOW LONG DOES A RETURN TAKE TO PROCESS?
Returns usually require 2-4 business days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. For refunds, the credit should appear on your credit card account 1-5 business days later.