WHAT IS YOUR RETURN POLICY?
Free and easy within the USA for 14 days from the date you receive your order in all 50 states. We send a pre-paid return label upon return approval accessed through our returns center. Any returns/exchanges sent back without going through our returns portal, will not be processed. For international orders, the customer is responsible for shipping products back to us, but still must process their return/exchange through our returns portal.
Send the products back to us in the same bag they came in (ideally) or any similar shipping bag. Simply download and affix the pre-paid label to the outside of the shipping bag and drop off at your nearest USPS location.
Any orders sent back in a box will be charged $9.99. Multiple returns processed from a single order will incur a $9.99 charge. For example, if you return 4 of 6 items in an order, and then decide to return the remaining 2 items at a later date, this will incur a penalty charge as it produces a second shipping label. Please ensure that the items are unworn, unwashed, and undamaged with all original tags attached. If not, we can reasonably decline your refund.
The cost of shipping is non-refundable.
WHAT IS YOUR EXCHANGE POLICY?
Free and easy for 14 days in all 50 states. Simply select which items you are exchanging for in the returns center. Our US exchanges are processed as an "instant exchange" which allows us to ship out your new items immediately. Simply enter your credit card number at the end of the returns process which is put on hold, but then released once your returns is scanned by the post office.
HOW LONG DOES A RETURN TAKE TO PROCESS?
Returns usually require 2-4 business days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. For refunds, the credit should appear on your credit card account 24-48 hours later.
If you were given Under 510 clothing as a gift please and would like to return/exchange, please contact us via live chat on the website or email at firstname.lastname@example.org.