Frequently Asked Questions

WHAT IS YOUR RETURN POLICY?

Free and easy within the USA for 14 days from the date you receive your order in all 50 states. We send a pre-paid return label upon return approval accessed through our returns center. Any returns/exchanges sent back without going through our returns portal, will not be processed. For international orders, the customer is responsible for shipping products back to us, but still must process their return/exchange through our returns portal.

Send the products back to us in the same bag they came in (ideally) or any similar shipping bag, affix the label, and drop off at your nearest USPS location.

Any orders sent back in a box will be charged $9.99. Multiple returns processed from a single order will incur a $9.99 charge. For example, if you return 4 of 6 items in an order, and then decide to return the remaining 2 items at a later date, this will incur a penalty charge as it produces a second shipping label. Please ensure that the items are unworn, unwashed, and undamaged with all original tags attached. If not, we can reasonably decline your refund.

WHAT IF I MADE A MISTAKE ON MY ORDER?

Contact us as soon as possible at support@under510.com or use the live chat feature on our website and we will do the best we can to correct any errors if your order has not yet been fulfilled. Once your order has been fulfilled, we cannot make any changes.

WHAT IF I SHIPPED TO THE WRONG ADDRESS?

Contact us as soon as possible at support@under510.com or use the live chat feature on our website and we will do the best we can to correct any errors if your order has not yet been fulfilled. Once your order has been fulfilled, we cannot make any changes.

WHAT IS YOUR EXCHANGE POLICY?

Free and easy for 14 days in all 50 states. Simply select which items you are exchanging for in the returns center. Our US exchanges are processed as an "instant exchange" which allows us to ship out your new items immediately. Simply enter your credit card number at the end of the returns process which is put on hold, but then released once your returns is scanned by the post office.

For international orders, the customer is responsible for shipping products back to us, but still must process their return/exchange through our returns portal.

DO YOU OFFER A MILITARY DISCOUNT?

YES! We offer a 20% military discount for those who served or are on active duty. You can login to your ID.ME account by clicking this link !

BUNDLES/SALES

If you are returning part of a bundle deal, please note that we will only refund you for the price you would have paid had you ordered that quantity originally.

For example, if you ordered 2 jeans for $100 and are returning one pair, you will receive $40 back, since the price of one pair of jeans is $60 without a bundle. This is also why it’s in your best interest to exchange for a different size/color variation - If you exchange part of a bundle you will retain the bundle price of your original order.  

HOW LONG DOES A RETURN TAKE TO PROCESS?

Returns usually require 2-4 business days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. The credit should appear on your credit card account 24-48 hours later.

DO YOU SHIP INTERNATIONALLY?

Yes, absolutely do to over 30 countries (and growing)!

We only ship to your destination on a DDP (Delivery Duty Paid) basis, which means that where and when applicable, all relevant import taxes and duties will be included in the final purchase price at checkout. Make sure to enter the country destination accurately as these shipping costs, custom duties, and taxes are calculated based on local market pricing.

Some territories will require certain minimum order values to charge duties and/or taxes. If you are below these amounts, there will be no duties or taxes collected on your order.

When returning orders that were shipped internationally, know that customs duties and taxes are non-refundable through Under 510. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. For international orders, the customer is responsible for shipping products back to us, but still must process their return/exchange through our returns portal.

WHEN WILL I GET MY ORDER?

We offer multiple shipping service level options with estimated shipping times displayed at checkout. Our shipping methods range from 1-8 business days which do not include weekends and legal holidays. These dates are calculated from the time a shipment leaves our facility and are business days only. Please note that order processing times are 1-3 business days.

I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

Contact us at support@under510.com or use the live chat feature on our website so we can help.

HOW DO I KNOW MY CORRECT SIZE?

Please refer to the comprehensive size guide “SIZING” located on the top of the website for more detail. You can always chat with us or send an email if you would like further assistance from one of our fit experts. Be sure to watch the sizing videos on the product pages.