FAQs

WHAT IS YOUR RETURN POLICY?

Free and easy for 30 days in the contiguous 48 states. We provide a pre-paid return label upon return approval. Seal the box, affix the label, and drop off at your nearest shipping location. Please ensure that the items are unworn, unwashed, and undamaged. If this is not the case we can reasonably decline your refund. Between 30 and 60 days we will reduce the refund by a $15 handling fee. After 60 days we do not accept returns. Any item marked as “Final Sale” cannot be returned or exchanged. In the event of a return, the relevant multiple-buy, coupon, or promotional discount will not apply and the refund will be reduced accordingly. Please also note that we only provide one pre-paid return label per order. Loss of label or multiple return shipments will incur a $15 fee per label required.   For International returns, please e-mail us.

WHAT IS YOUR EXCHANGE POLICY?

Free and easy for 30 days in the contiguous 48 states. For International exchanges, please e-mail us. To expedite the process, please email us here and we will investigate for you.

Upon confirmation that shirts are in good order, we will ship out replacements immediately.

HOW LONG DOES A RETURN TAKE TO PROCESS?

Returns usually require 4-7 days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. The credit should appear on your credit card account 24-48 hours later. In the event of a return, the relevant promotional discount will not apply and the refund will be reduced accordingly.

DO YOU SHIP INTERNATIONALLY?

Yes, absolutely we do! 

The shipping is calculated at the time of checkout. 

HOW FAST IS YOUR SHIPPING?

Pretty fast. Expect your package to arrive in:

East Coast: 1-3 business days

Midwest: 2-4 business days

West Coast: 4-7 business days

Orders received by 1:30 pm usually ship within 2 business days.

I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

Hmm that’s weird. Shoot us an email mailto:help@under510.com and we will investigate for you.

HOW DO I KNOW MY CORRECT SIZE?

Please refer to the comprehensive size guide in “FIT” for more detail. You can always send us an email if you would like further assistance from one of our fit experts.