Welcome to our returns & exchanges center!

We stand behind our products and your satisfaction is our number one priority. But before you submit your return request to us, we would like to get you clothes in the correct size or length, that fit better, or are in a color you like more. Often times, customers order just one size and the product doesn’t fit - but don’t realize another size will! This is especially true when you are seeing sizes you haven’t seen anywhere else.

Table of Contents - Solving Your Issues Based On:

To continue to our returns center, where you can request a return or exchange, click the button below:

FIT

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If the product didn’t fit right, we want to make sure we can replace it with something that does fit. Most fit issues can be resolved by simply ordering a different size. Most commonly, pants are too tight on the first try, but sizing up will open up the leg and make them fit better. Each item on our site fits differently due to the fact that each product is made of unique fabrics with specific properties. Some run slimmer, some are super stretchy, etc.

Here is a guide to our pants so that you can make the proper adjustments and get something that will fit correctly the second time around.

Jon 2.0. Runs tight on the waist, seat, and calf. Our recommendation: For thin builds, order your normal waist size. For average, athletic, and brawny builds, go up one waist size.

Bruce: The Black Bruce Runs slightly slim on the legs and waist. Our recommendation: For thin, builds, order normal waist size. For average, athletic builds, buy one size up. For brawny builds, order 2 sizes up. The Blue Bruce runs relaxed, order normal waist size.

Kingston: Has extremely stretch fabric. The most recent batch of Kingston jeans runs extremely tight on the waist. Our recommendation: For all builds, size up one waist size.

Xavier: Runs slim. For thin building, order your normal waist size. For average, athletic, and brawny builds, we recommend sizing up on the waist size.

Simon: This item is better for guys who want some extra room in the waist with a skinny leg. The waistband is stretchy giving it a looser feel. This item may be unsuitable for those who want a more relaxed leg.

Tyson Jogger: Runs relaxed in butt and thighs, with a tapered leg. Stretchy material tends to wear longer in length. We recommend a Regular length for those who normally order a 27"-28" inseams, and our short length for those who fit a 26" inseam and below. Consider sizing down on the waist for a tighter, slimmer leg or if you have a thin build or want a more fitted look. The elastic waistband tends to be very forgiving as well.

French Terry Jogger: Runs relaxed in butt and thighs, with a tapered leg. Most find that normal waist size is best, but for those who want a skinnier fit on the legs, order one waist size down. The stretchy elastic waist allows for sizing down.

Bolt Performance Jogger - Has elastic waistband with interior drawstring. More relaxed in the leg than our other joggers. Runs true to size, but due to the elastic waistband, we recommend the following: For slim builds, size down, but for all other body types, order normal waist size. If between sizes, size down.

If you still need help with sizing, feel free to chat with us, or email us at support@under510.com 

Once you know which size you need, make sure we have it in stock by going to the product page and clicking on the correct size. If it’s in stock, then we always recommend placing a new order right away because the item may sell out before we receive your exchange. Then, go ahead and head over to our return center and request a return for the item(s) that didn't fit properly. You can also request an exchange, but as mentioned, you run the risk of missing out on an item that is low in stock.

LENGTH

It’s also quite common for guys to order pants that are too long because we carry inseams you’ve probably never seen before. To figure out which inseam is going to you correctly, flip the cuff on the jeans upward until you are happy with wear the pants end. Then measure the length of the cuff and subtract it from the length of the pants. For example, if you bought a 29” inseam and flip the cuff up 2 inches, order the 27” inseam this time. For more information on length click here.  

COLOR/FABRIC

If you didn’t like the color or fabric, there may be another color or fabric available you may like more. In this case, you can place an exchange request for the color that you want. For example, if you ordered a Bruce Jean but want something with more stretch, the Kingston is the way to go. Or if you ordered the Jon dress pants in black but realize you would prefer the gray, you can easily exchange for that color.    

BUNDLES/SALES

If you are returning part of a bundle deal, please note that we will only refund you for the price you would have paid had you ordered that quantity originally.

For example, if you ordered 2 jeans for $100, and are returning one pair, you will receive a refund of $40, making the price of your order $60, since one pair of jeans is $60.

Of course, if you ordered 2 pairs to try for sizing, kept one, and now place a new order for the correct size, just let us know and we will be happy to accommodate you with the bundle price. Just call us or send us an email and we will refund you for the difference. As mentioned above, this is preferable to exchanging because items may sell out before we receive your exchange.


WHAT IS YOUR RETURN POLICY?

Free and easy within the USA for 14 days from the date you receive your order in all 50 states. We will send a pre-paid return label upon return approval accessed through our returns center. For international orders, the customer is responsible for shipping products back to us.

Send the products back to us in the same bag they came in, affix the label, and drop off at your nearest shipping location. Any orders sent back in a box will be charged $9.99 as the prepaid shipping label only covers the cost of the original bag the items arrived in. Multiple returns sent back from a single order will incur a $9.99 charge. For example, if your order has 6 items in it, and you want to return 4 out of the 6 items, you must send back all 4 returned items in one bag with one label. Not 4 separate bags using 4 separate labels. Please ensure that the items are unworn, unwashed, and undamaged with all original tags attached. If not, we can reasonably decline your refund.

Return Instructions: We provide a pre-paid return shipping label upon return approval. Reseal the original bag that your items arrived in, affix the label, and drop it off at your nearest shipping location. The bags we use are resealable as they have an adhesive strip - please do not put your return into a box as the pre-paid label only covers shipping costs for the same packaging your order arrived in. Please ensure that the items are unworn, unwashed, and undamaged. If this is not the case we can reasonably decline your refund. After 14 days we do not accept returns. In the event of a return, the relevant multiple-buy, coupon, or promotional discount will not apply and the refund will be reduced accordingly. For International returns, please e-mail us.

WHAT IS YOUR EXCHANGE POLICY?

Free and easy for 14 days in all 50 states. For International exchanges, the customer is responsible for shipping items back to us. Please let us know which items you want to exchange for, by leaving a note in the package, sending us an email, or calling us. To expedite the process, please email us here and we will investigate for you.

Once we receive the package and confirm the returned products are undamaged and unworn, we will ship out replacements immediately.

If the item you requested for exchange is out of stock, you will be issued a store credit in the form of a gift card. Please note that all gift cards expire 6 months after issue date. As mentioned above, we recommend placing a new order rather than exchanging to avoid missing out on a low-stock item.

HOW LONG DOES A RETURN TAKE TO PROCESS?

Returns usually require 4-7 days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. The credit should appear on your credit card account 24-48 hours later. In the event of a return, the relevant promotional discount will not apply and the refund will be reduced accordingly.