Sorry you didn’t get the right fit you were looking for. If the product didn’t fit right, we want to make sure we can replace it with something that does fit. Most fit issues can be resolved by simply ordering a different size. Most commonly, pants are too tight on the first try, but sizing up will open up the leg and make them fit better. Each item on our site fits differently due to the fact that each product is made of unique fabrics with specific properties. Some run slimmer, some are super stretchy, etc.
Here is a guide to our pants so that you can make the proper adjustments and get something that will fit correctly the second time around.
Jon: Runs slimmer than our other pants. Our recommendation: For thin builds, order your normal waist size. For average or athletic builds, size up one waist size. If you are brawny, size up two waist sizes.
Bruce: Runs true to size. Our recommendation: For thin, average, athletic builds, buy your normal waist size. For brawny builds, size up 1 waist size.
Kingston: Has extremely stretch fabric. Our recommendation: For slim and average builds, size down on the waist. For athletic and brawny builds, order normal size.
Simon: Runs true to size. For all builds, order your normal waist size.
Getaway: Runs slim on the leg - For slim and average builds order your normal waist size. For athletic and brawny builds size up on the waist. If between sizes, size up.
Felix Flex: Runs true to size. For all body types order your normal waist size.
If you still need help with sizing, feel free to chat with us, or email us at email@example.com
Once you know which size you want, make sure we have it in stock by going to the product page and clicking on the correct size. If it’s in stock, then click here and request an exchange for that item. By placing the exchange request rather than a return, you will also ensure that you get the bundle deal pricing if you are only exchanging part of your original order.
For example, if you ordered 3 jeans for $120, and one doesn’t fit, find the correct size and place an exchange request. Once we approve the request, we will set aside the jeans and send you a free return shipping label via email. After we receive your shipment in our warehouse, we will ship out the items you are exchanging for.